Frequently Asked Questions

What is Khatb platform?

Khatab is a digital platform that aims to help users track and document medical errors. The platform allows users to easily report and analyze medical errors, contributing to improving the quality of healthcare.

Is the platform free to use?

Yes, most of the platform's services are free. However, there may be additional services or advanced features that require a paid subscription. You can find details on the pricing page.

How can I register a new account?

You can register a new account by visiting the "Registration" page on the platform and entering the required information, such as your full name, email address, and password. You will receive a confirmation email to complete your registration.

Is my personal data safe?

Yes, we take your data security very seriously. All personal and sensitive data is stored in an encrypted and secure environment. You can read more about how we protect your data in our Privacy Policy.

Can I edit or delete my data?

Yes, you can edit or delete your personal information at any time by logging into your account and visiting the Account Settings page. If you need assistance, you can contact our support team.

How can I report a medical error?

To report a medical error: • Log in to your account. • Go to the "Report a Medical Error" page. • Enter the required details, such as a description of the error and supporting documents (if applicable). • Click "Submit."

Can I delete a report after submitting it?

Yes, you can delete the reports you've submitted as long as they haven't been shared with third parties. You can manage your reports through the "Reports" page in your account.

Can I trust the information on the platform?

We strive to provide accurate and up-to-date information. However, the platform is not a substitute for medical or legal advice. It is always advisable to consult licensed professionals before making any decisions.

Can I use the platform as a medical institution?

Yes, medical institutions can use the platform to track medical errors and improve service quality. Please contact the support team to obtain a customized plan for institutions.

How can I contact the support team?

You can contact the support team via: • Email: [[email protected]] • Phone: [phone number] • The "Contact Us" page on the platform.

Can I share medical error reports with third parties?

Yes, you can share reports with third parties such as hospitals or legal entities if you need to. However, it's best to obtain explicit consent from all parties involved before sharing any sensitive data.

How is sensitive health data handled?

All sensitive health data you provide is protected according to the highest security standards. We use encryption technologies to ensure that your data is not accessed unauthorized. You can review our privacy policy to learn more about how your data is processed.

Can I use the platform if I don't have a medical background?

Yes, the platform is designed to be easy to use for everyone, even if you don't have a medical background. You can report medical errors using simple language, and you'll be guided through the reporting process step by step.

Can I track the status of my submitted report?

Yes, you can track the status of your report through the "Reports" page in your account. The status will be automatically updated if there is any development or action taken on the report.

Can I edit a report after submitting it?

Yes, you can edit the report as long as it hasn't been processed or shared with third parties. Go to the Reports page in your account and select the report you want to edit.

Can I report a medical error anonymously?

Yes, you can submit a report anonymously if you prefer. However, this may limit our ability to contact you or provide full assistance.

Can I use the platform from any device?

Yes, the platform is available online and can be accessed from any internet-connected device, whether it's a smartphone, computer, or tablet.

Can I permanently delete my account?

Yes, you can permanently delete your account by going to your Account Settings page and selecting the "Delete Account" option. All your personal data and reports associated with your account will be deleted and will not be recoverable after deletion.

Can I get a copy of the reports I submitted?

Yes, you can download a copy of the reports you submit through the "Reports" page in your account. The reports will be provided in PDF or other appropriate format.

How can I report a technical issue on the platform?

If you encounter any technical issues, you can report them by: • Visiting the "Contact Support" page. • Sending an email to [[email protected]]. • Calling us at [phone number].

Can I make suggestions for improving the platform?

Sure! We always welcome your suggestions for improving the platform. You can share your ideas through the "Contact Us" page or via email: [[email protected]]. We will carefully review your suggestions.

Can I use the platform if I am outside the country?

Yes, the platform is available globally. However, some services or features may be subject to the laws of the country in which you reside. Please review the Terms of Use and Privacy Policy to ensure they comply with local laws.

Why should I read the Privacy Policy and Terms of Use?

Reading the Privacy Policy and Terms of Use is essential to understanding your rights and responsibilities when using the platform. These documents explain how your data is collected and used, and the rules you must adhere to.

Can I use the platform for educational or research purposes?

Yes, you may use platform data for educational or research purposes if the data is anonymized and does not contain personal information. It is recommended to contact the support team to obtain formal permission.

How can I find out the latest updates on the platform?

You can keep up with the latest updates and developments on the platform by: • Subscribing to our newsletter. • Following our social media accounts. • Visiting the "Latest News" page on the platform.